Return & Exchange Policy
Return & Exchange Policy
Effective Date: August 1, 2025
At Looms Sports, customer satisfaction is our priority. If you're not fully satisfied with your purchase, we’re here to help with a fair and simple return and exchange process.
1. Eligibility Criteria
You can request a return or exchange if:
The item is unused, unwashed, and in its original packaging
You contact us within 7 days of receiving your order
The item has not been damaged or altered after delivery
The product is not part of a clearance/sale, custom order, or non-returnable category
2. Non-Returnable Items
The following items are not eligible for return or exchange:
Worn or washed clothing
Products with makeup, perfume, stains, or other signs of use
Innerwear, undergarments, socks (due to hygiene reasons)
Discounted or clearance items
Custom or personalized orders
3. How to Request a Return or Exchange
To initiate a return or exchange:
Contact us within 7 days of delivery at:
📞 0300-8656595
Provide the following details:
Order number
Item(s) you want to return/exchange
Reason for return or exchange
For exchanges: desired size or item
Our team will guide you through the process and provide the return address.
4. Shipping Charges
If the return/exchange is due to a mistake on our part (wrong item, damaged, or defective), we’ll cover the shipping cost.
If the return/exchange is due to customer preference (e.g., size or color change), the customer will bear the return and re-shipping charges.